Terms & Conditions

Standard Peak

Available anytime Friday to Sunday & all Bank Holidays, subject to lane availability. Applies to full rate games only. Local restrictions may apply. Not to be used in conjunction with any other.

Standard Off Peak

Available anytime Monday to Thursday, excluding Bank Holidays, subject to lane availability. Applies to full rate games only. Local restrictions may apply. Not to be used in conjunction with any other.

Glow Bowling & Effect Lighting

Some centres offer ‘glow in the dark’ bowling at selected times. This may include the use of strobe effect lighting. Music will generally be played at a louder volume during these sessions. Please check when booking your party whether the ‘glow bowling’ will be active.

Birthday Packages

All parties are subject to lane availability & must be pre-booked.

For online bookings, full payment is due immediately upon booking, receipt of the confirmation will be sent via email. The booking is not secured until payment has been completed, & the timeslot will still be available to other customers. Once confirmation has been received if for any reason the booking is not available a full refund will be issued.

Party bookings made in person at the centre require a non-returnable deposit of £3 per child at the time of booking to secure the party. The balance of payment is then required prior to commencement of the party.

The minimum (usually 6 children) and maximum number of children that can be accommodated at a party varies from centre to centre, please contact your local centre for further information. Birthday Parties will last for approximately 1¾ hours. The children have 1 hour of timed bowling and then move to a designated area for their party meal and drink.

Parents are welcome to bring a birthday cake as this is not provided as part of the party package. Our staff will be happy to cut the cake for you should you wish so please do not bring any knives with you.

In the interests of Health & Safety, and for the comfort & wellbeing of all our customers, it is important that children are closely supervised during their visit. We ask that there is a least one appropriate supervising adult per lane for the duration of the party. It is the responsibility of the party organiser (parents or guardians) to ensure that all their guests are supervised in such a way as to avoid the possibility of any accident, injury, or inconvenience to other customers. Our staff will be happy to give advice on safe practise should this be required.

Some centres offer ‘glow in the dark’ bowling at selected times. This may include the use of strobe effect lighting. Please check when booking your party whether the ‘glow bowling’ will be active.

Group Packages

Available to groups with a minimum of 6 people.

Group bookings made in person at the centre require a non-returnable deposit of £5 per person at the time of booking to secure the party. The balance of payment is then required no later than 7 days prior to commencement of the party. (Bookings made less than 7 days in advance require full payment at the time of booking.) All payments are non-refundable. In the event of cancellation more than 7 days in advance, then at the discretion of the centre manager, monies may be transferred to a single future booking of the same value within 28 days of the original. Cancellation within 7 days will result in forfeiture of all paid monies paid.

Teen Party

All parties are subject to lane availability & must be pre-booked.

Party bookings made in person at the centre require a non-returnable deposit of £3 per guest at the time of booking to secure the party. The balance of payment is then required prior to commencement of the party.

We ask that there is a least one appropriate adult present per 10 party guests (under 16yrs) for the duration of the party. It is the responsibility of the party organiser (parents or guardians) to ensure that their guests are supervised in such a way as to avoid the possibility of any accident, injury, or inconvenience to other customers. Our staff will be happy to give advice on safe practise should this be required.

Youth Deal Packages

All parties are subject to lane availability & must be pre-booked. Offers only apply to school & youth group bookings of 8 children or more (under 16 years of age).

Youth Group bookings made in person at the centre require a non-returnable deposit of £3 per guest at the time of booking to secure the booking. The balance of payment is then required prior to commencement of the party.

We ask that there is a least one appropriate adult present per 10 guests (under 16yrs) for the duration of the party. It is the responsibility of the party organiser to ensure that their guests are supervised in such a way as to avoid the possibility of any accident, injury, or inconvenience to other customers. Our staff will be happy to give advice on safe practise should this be required.

Not to be used in conjunction with any other offer. Local restrictions may apply.

Unlimited bowling

All unlimited bowling has a standard timing of a maximum of 3 hours. If available you may have your enquire to have your time extended but this is at the managers discretion

These Terms and Conditions

The following terms of use (these “Terms”) establish the terms and conditions that apply to all users (“Users” or “you”) of this web site (the “Web Site”). Please read them carefully before using the Web Site. By accessing or using the Web Site, you accept and agree to be legally bound by these Terms and acknowledge that Sunderland Bowl Limited (8 Long Meadow, Westbury Park, Newcastle, ST5 4HY) (“Sunderland Bowl Limited”), as the owner and operator of this Web Site, has the right to amend or vary these Terms and any of the contents of this Web Site from time to time in its sole discretion. Amendments or variations will take effect when they are posted on this Web Site and, as a result, you should check the current version of these Terms each time you access or use the Web Site. These Terms, as amended or varied from time to time, apply to all your visits to the Web Site both now and in the future.

INDEMNITY OBLIGATION

AS A USER OF THIS WEB SITE UNDER THESE TERMS, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS Sunderland Bowl Limited, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, SUPPLIERS, AND ANY OF ITS THIRD PARTY INFORMATION PROVIDERS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE LEGAL FEES, HOWEVER ARISING RESULTING FROM ANY VIOLATION OR BREACH BY YOU OF THESE TERMS.

General Disclaimer

Although Sunderland Bowl has attempted to provide accurate information on the Web Site, Sunderland Bowl Limited assumes no responsibility for the accuracy or completeness of such information. Your acceptance of these Terms acts as a general release of Sunderland Bowl Limited and its affiliates, parent companies and subsidiaries (and all of its and their officers, directors, agents and employees) from any liability for any claims, losses or damages arising out of or in any way connected to your use of the Web Site. To the fullest extent permitted by law, Sunderland Bowl Limited shall not be liable to any person or entity for any direct, indirect, special, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of or related to:

(a) any access to or use of or inability to access or use this Web Site, any other hyperlinked web site or any other information or product included or described within this Web Site; or

(b) any person or entity’s reliance on the information presented,

in each case whether arising in tort (including negligence), contract, statute or otherwise even if you have advised Sunderland Bowl Limited of the possibility of such damages.

All information and content provided on this Web Site is provided without representation or warranty of any kind, either expressed or implied. Without limitation to the foregoing, Sunderland Bowl Limited does not represent or warrant that the Web Site or any of its contents are accurate, current, complete, free from technical or typographical errors, free from changes or harmful components introduced by third parties or free from periodic interruption or errors of any other type. Sunderland Bowl Limited may revise the information or change the products or services mentioned on the Web Site at any time without notice. Any mention of non-Sunderland Bowl Limited products or services is for information purposes only and constitutes neither an endorsement nor a recommendation of them. Neither Sunderland Bowl Limited nor its subsidiaries, parent companies, affiliates or suppliers makes any representation or gives any warranty, condition or undertaking, expressed or implied, including (without limitation) as to the satisfactory quality, fitness for a particular purpose, suitability or non-infringement of any third party right or freedom from viruses, whether or not arising from a course of dealing, usage or trade practice.

Notwithstanding any other provision in these Terms, nothing within these Terms limits or restricts any person’s liability for death or personal injury resulting from its negligence or that of its employees or agents.

These Terms and your access to and use of this Web Site is governed by English law. This Web Site is not intended to be used or accessed from outside the United Kingdom, and Sunderland Bowl Limited makes no representation or warranty that the content or materials on this Web Site are appropriate or available for such use or access. If you choose to use or access this Web Site from other jurisdictions, you do so at your own initiative and risk and are responsible for compliance with all relevant local laws. Sunderland Bowl Limited is not responsible for any violations of law as a result of your actions. Access to or use of this Web Site from jurisdictions where such access or use is illegal is prohibited. Any claims related to this Web Site and/or its content and materials or your access to or use of them shall be governed by English law and you agree that the English courts shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with any use of or access to the Web Site.

Trade Marks and other such rights

The trademarks and logos (“Marks”) displayed on this Web Site are the property of Sunderland Bowl Limited or other third parties. Users are not permitted to use these Marks without the prior written consent of Sunderland Bowl Limited or the relevant third party proprietor of the Marks and you acknowledge that any such use may constitute an infringement of the relevant proprietor’s rights.

You acknowledge that all intellectual property rights in all materials in the Web Site remain the property of Sunderland Bowl Limited or the relevant third party proprietor, licensor or other content owner. Except as expressly permitted herein, no portion of the information on this Web Site may be reproduced in any form, or by any means, without prior written permission from Sunderland Bowl Limited.

Links to Third Party Web Sites

This Web Site contains links to third party web sites. Access to any other web site linked to this Web Site is at your own risk and Sunderland Bowl Limited is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites or the security of any link or communication with those sites. Sunderland Bowl Limited reserves the right to terminate a link to a third party site at any time. The fact that Sunderland Bowl Limited provides a link to a third party web site does not mean that Sunderland Bowl Limited endorses, authorises or sponsors that web site nor does it mean that Sunderland Bowl Limited is affiliated with the third party web site’s owners or sponsors. Sunderland Bowl Limited provides these links merely as a convenience for those using the Web Site.

Online Bookings

Bookings advertised as online must wherever possible be made minimum of 24 hours in advance and may not always be purchased on the day, unless stated otherwise.

Except as set out below, there are no rights of refund or exchange and you acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer. If for any reason Sunderland Bowl Limited is unable to uphold your online booking, a refund may be issued at the discretion of the company, however not all payments will be refundable.

When you make a booking by way of the ordering process set out on this Website and in accordance with these Terms, the identity of the company with which you are entering into agreement is Sunderland Bowl Limited.

The Prices of the games of bowling are those displayed on the Website from time to time, during the ordering process, except in cases of obvious error. All prices and fees are in pounds sterling and include any applicable Value Added Tax.

Payment will be charged to your card at the time of processing your credit/debit card transaction. You cannot use any promotional vouchers or discount cards in conjunction with a booking via this Website except where specifically stated.

Games of bowling are sold by Sunderland Bowl Limited at standard prices for the relevant times, and the amount payable for them will be debited immediately. By requesting games of bowling through the Web Site, you are placing a booking request for them on these Terms.

If Sunderland Bowl Limited accepts your booking & payment has been made, we will display a confirmation page on your screen at the end of the payment process, and at this point there will be a contract between you and the Company. Such a contract will be governed by English Law and will be subject to the non-exclusive jurisdiction of the English Courts. We will also send to you a secondary e-mail confirmation of your completed order, for your information. We do not file details of your order for you to access on this Website, so we recommend that you print out a copy of the confirmation page and/or confirmation e-mail for your records.

When you make a booking via this Website, all transaction details that you provide to Sunderland Bowl Limited (including your name and credit card details) will be held and used in accordance with our Privacy and Cookie Policy and will be encrypted using SSL (secure sockets layer) technology. Sunderland Bowl Limited will take reasonable steps to safeguard transaction details, but you acknowledge and agree that the use of Internet booking can never be completely secure. Whilst Disco Bowl Ltd will take reasonable steps to safeguard the security of such credit or debit card information you impart through encryption methods, Sunderland Bowl Limited shall not be liable for any loss or damage you may suffer as a result of the loss of confidential or personal information provided to Sunderland Bowl Limited via this Website.

To make any payment by credit/debit card, you must provide: the cardholder’s name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and issue number. For security reasons, the cardholder must be present at the relevant bowling centre at the start of the booking, and you will need to take the same card as you have used to make your booking. Transactions will appear on your bank or card statement as a payment to Sunderland Bowl Limited – LICKLIST.

It is your responsibility to check booking details are correct, as we are under no obligation to rectify mistakes after a contract has been formed. Please also note that we are not under an obligation to provide the services(s) to you at the incorrect (lower) price, even after the confirmation page has been displayed and the confirmation email has been sent to you, if such a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Unless otherwise expressly stated on this Website, bookings cannot be amended or refunded.

Disabled access statement

It is the policy of the company to consider the access needs of persons with disabilities to the services and facilities of the company, to make reasonable adjustments to facilitate such needs and to provide appropriate training and information to relevant employees to ensure that these stated aims are met.

The company aims to:

Be an outstanding provider of Sunderland Bowl Limited to all our customers, offering excellent facilities, customer service and value to each and every visitor to our bowling centres.
Recognise the diverse requirements of people with disabilities, aiming always to understand and meet individual needs and provide help and guidance whenever it is required.
Recognise the commercial contribution made to our business by customers with disabilities. Many such customers enjoy our facilities and desire access to them and it is therefore in the company’s commercial interest to ensure access is available wherever possible.
Provide relevant employees with appropriate training to ensure the company meets the needs of individuals with disabilities, so that customers with disabilities are treated no less favourably than other customers for a reason related to their disability.
Recognise the requirements of the Disability Discrimination Act 1995, and the company shall ensure that reasonable adjustments are made to our bowling centres to ensure the removal of physical barriers to access to our services and facilities for all of our customers.

Privacy

You acknowledge that Sunderland Bowl Limited is entitled to handle any personal information you might supply to us when you use the Web Site in accordance with our Privacy Policy, which forms part of these Terms and to which you agree.

Non-compliance with these Terms

We reserve the right to investigate any suspected non-compliance with these Terms. If we believe that a violation of these Terms (or any of the rights identified in these Terms) has occurred, we may suspend or bar your access to this Website or take such other corrective action as we deem appropriate.

Miscellaneous

We accept no responsibility for any personal property that is brought to a bowling centre.

Price and availability information is subject to change without notice and all prices include shoe hire.

We reserve the right to refuse admission to any Sunderland Bowl Limited centre should you breach any of Sunderland Bowl Limited’s general admission terms or these Terms and we may on occasions have to conduct security searches to ensure your safety.

Sunderland Bowl Limited’s failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.

Sunderland Bowl Limited may assign, transfer or declare a trust over the benefit of its rights and obligations under these Terms to any party at any time without notice to you. You may not assign, transfer or declare a trust over your rights or obligations under these Terms without Sunderland Bowl Limited’s prior written consent, which may be withheld in its absolute discretion.

Sunderland Bowl Limited will not be in breach of these Terms or otherwise liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond its reasonable control.

If any part of these Terms is unenforceable, invalid or illegal (including any provision in which Sunderland Bowl Limited excludes its liability to you), the enforceability, validity or legality of any other part of these Terms will not be affected or impaired in any way.

These Terms embody and set forth the entire agreement and understanding between us and supersede all prior oral representations (including negligent representations) or written agreements, understandings or arrangements with respect to the subject matter hereof. Neither of us shall be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in these Terms. The provisions of this clause shall not exclude any liability or any right which either of us may have in respect of any statements made fraudulently prior to your acceptance of these Terms or any fraudulent concealment by the other.

Any notice to be given by either of us to the other may be sent by email, fax or recorded delivery to the address of the other. In the case of Sunderland Bowl Limited, this address shall be Disco Bowl Ltd, as amended herein from time to time. In your case, such an address shall be that provided at the time of registration or such other address as you may from time to time have communicated to Sunderland Bowl Limited in writing, if sent by fax, shall be deemed to be served on receipt of an error free transmission report or, if sent by recorded delivery, shall be deemed to be served two days following the date of posting.

Save as expressly provided in the first paragraph of these Terms, no provision of any of these Terms may be amended, varied or waived by Sunderland Bowl Limited except in writing signed by an authorised representative of Sunderland Bowl Limited.

Some of the provisions of these Terms are for the benefit of Sunderland Bowl Limited and its officers, directors, employees, agents, subsidiaries, affiliates, suppliers and third party information providers. Each of these persons or entities shall have the right to assert and enforce those provisions directly against you on its own behalf if you violate any of these Terms. Save for the foregoing, the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no rights or benefits expressly or impliedly conferred by them shall be enforceable under that Act against the parties by any other person.